Contact SSIL

The Service de sécurité incendie de Laval

More information in English?

This website and its content are primarily available in French. In accordance with the Loi ⁠sur la langue officielle et commune du Québec, le français, some content cannot be translated. If you have questions or require additional information in English, you can reach us through ⁠Mon dossier.

Here’s how to contact the fire department.

When you contact 911

If there is a fire, contact 911 immediately.

The person taking your call will ask important questions to help ensure that you receive the appropriate assistance in a timely manner. Be prepared to answer the following questions:

  • Location of the emergency, including the address or intersection where the event took place.
  • Nature of the emergency.
  • Details of the emergency, for example:
  • Description of a possible fire.
  • Description of injuries or symptoms experienced by the person in a medical emergency.

Name and telephone number to contact you. 

Three things to know about 911

  1. All calls received at 911 are recorded, and the recordings are kept for a period of 48 months. The Regulation respecting standards, specifications and quality criteria applicable to 9-1-1 emergency centres and to certain secondary emergency call centres requires the establishment of a system for recording emergency calls.
  2. 911 relies upon a firm of interpreters, available 24/7, to provide assistance in more than 200 languages and dialects. Additionally, all 911 staff speak French and English, and many staff members also master a third language.

When a person who is hard of hearing calls 911 using a teletypewriter, the system is automatically activated, thereby allowing communication in writing between the person calling and the emergency services staff.

When to call 311

311 is the gateway to all municipal services. For example, residents can call 311 for the following purposes:

  • Report a road problem.
  • Request information concerning permits.
  • Find out about local activities.
  • Get information about outdoor fireplaces.
  • Get information about municipal regulations pertaining to smoke detectors.

When to reach the prevention division

Residents can also reach the prevention division by telephone or email:

  • To submit a request for authorisation or a permit application.
  • For an application from fire safety professionals, as part of a project involving a building within Laval city limits.

Telephone: 450-662-4450

Email: divprevention.inc@laval.ca

Bureau de la prévention
2785 Avenue Francis-Hugues, 2nd floor
Laval QC H7L 3J6

Contact us online

The mondossier.laval.ca citizen portal provides access to the same services as 311, 24 hours a day, seven days a week. It also offers follow-up on active requests.

If you contact 911 by mistake, don’t hang up.

You or a child could dial 911 by mistake. If such a situation does occur, do not hang up, as doing so could lead the 911 dispatcher to conclude that there is an emergency and to send an emergency response team to your location. Therefore, stay on the line and simply explain what happened.

To organize a meeting or visit a fire station

If you wish to hold a prevention activity with the SSIL, you will find all the information you need on the page listing the fire stations in Laval.

Witness a fire?

Call 911