Wallet and bank card theft

How to protect yourself against wallet and bank card theft, and what to do if you are victimized. 

Wallet theft: Why it is important to act quickly

If your wallet is stolen, you could be the victim of: 

  • Personal information theft.
  • Identity fraud.
  • Unauthorized operations in your bank accounts (withdrawals, transfers) or fraudulent opening of bank accounts in your name.
  • Fraudulent applications for:
    • Loans or credit cards.
    • A passport.
    • Government benefits.

How to prevent bank card and wallet theft

  • Always keep an eye on your handbag, wallet and bank cards.
  • Always carry your bag close to and at the front of your body.
  • Make sure all the pockets in your bag are properly closed.
  • Carry your wallet in one of the front pockets of your pants.

At the automatic teller machine

  • Choose an ATM in a well lit and busy location.
  • If you feel observed or in danger, go back later.
  • Do not write down your personal identification number (PIN); memorize it.
  • When using your bank card, hide the keypad when entering your PIN at all times.
  • Count your money before getting to the ATM, and once there, be quick to carry out the operation.
  • Do not accept help to carry out transactions, except from bank staff.
  • Avoid putting your statements in the ATM waste basket, as they contain personal information.

What to do if your wallet is stolen