Contact civil protection authorities

Not all situations require a call to 911. There are several resources at your disposal for contacting the civil protection team or the Bureau de résilience municipale. 

How to reach the City of Laval

Useful telephone numbers and websites: 

311For any non-urgent situation: 
. Sewer backup
. Downed tree on the road 
. Defective traffic light 
. Report a road problem 
. etc. 
511For details on road conditions  
. Road conditions  
. Closures 
. Work operations  
. Planning safe and efficient travel 
. etc. 
811. Quickly speak to a nurse concerning a health problem  
. Reach the Info-social line 
211Non-urgent community assistance (housing, food, etc.) 
911For any emergency situation requiring the mobilization of firefighters, police officers or ambulance technicians 

For details on road conditions

Contact 511  for: 

  • Road conditions 
  • Closures 
  • Work operations  
  • Planning safe and efficient travel 
  • Etc. 

For any non-urgent health issue

  • Quickly speak to a nurse concerning a health problem  

For issues concerning electricity 

  • Report an outage 
  • Get details about an ongoing outage 
  • Report a potential danger posed by a tree close to power lines 
  • etc.