Contact civil security

Not all situations require a call to 911. Several resources are available to contact the civil security team or the Municipal Resilience Office.

How to contact the City of Laval

Here are some useful phone numbers to reach the City of Laval:

• 311 : For any non-urgent situation, such as:
  • Sewer backup
  • Fallen tree on the roadway
  • Malfunctioning traffic lights
  • Etc.
• 211 :
  • For non-urgent community assistance (housing, food, etc.). 
• 911 : For any emergency requiring the intervention of firefighters, police officers, or paramedics.

To check the road network status 

• Call 511 for:
  • Road conditions
  • ClosuresConstruction work
  • Planning safe and efficient trips
  • Etc.

For non-urgent health issues 

• Call 811 to: 
  • Quickly reach a nurse in case of a health problem
  • Contact the Info-Social helpline

For electricity-related matters

• Hydro-Québec (online or at 1 800 790-2424) to:
  • Report a power outage
  • Get information about an ongoing outage
  • Report a potential hazard involving a tree near power lines
  • Etc.